PG&E UPDATE – When do bad practices become “incompetence”?

Two weeks ago, I posted, PG&E, They MUST have a REASON

Recall at the end of the post I’d contacted a very nice and supportive customer service representative that explained it would take only two business days to reactivate my on-line account access, which had been suspended due to inactivity.

Eight business days later now…. still no access!

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